{Hiring guides}
How call centres hire, company by company.
Every step and test at Concentrix, Teleperformance, TTEC, Amazon and more, and a free AI customer to practise the interview role-play on.
{By company}
Pick the company you're applying to.
{Free practice}
Practise the interview role-play.
{Ready for the real thing?}
Take the free customer service assessment.
Scored by our team, with your result and feedback sent by email. Then apply to hand-picked remote jobs paid in US dollars.
{Questions}
Good to know.
What tests do call centres use to hire?
Most use a mix of an English or verbal reasoning test, a work-style questionnaire, situational judgement questions and often a typing test or a chat or call simulation. Voice roles usually add a spoken English test, and the interview often includes a role-play with an upset customer.
Is the AI mock customer free?
Yes. Three practice calls a day without an account, and eight a day with a free account, by chat or by voice.
Can I get the real test answers?
No. The real tests change, and anyone selling answers is selling something fake. Knowing each step and practising the role-play is what actually helps.
What else should I practise?
Take the free typing test and English level test: most support jobs check both, and you get a certificate you can attach to applications.