Sutherland assessment test: how it works and how to practise

Sutherland's process depends on the country and account, but applicants commonly report a communication round, an online test of English and reasoning, a typing test for chat and voice roles, and HR and operations interviews.

Sutherland's hiring process, step by step

1. 1.Communication round. A short conversation, in person or by phone, to check your spoken English.
2. 2.Online assessment. Applicants report English and reasoning questions, and sometimes a short essay.
3. 3.Typing test. Common for chat and voice roles.
4. 4.Operations and HR interviews. A phone or video interview from the account team, then HR.

From recent applicant reports; Sutherland doesn't publish one process for every country. Steps vary by country and account, so check the job post. Remote isn't affiliated with Sutherland.

Before your Sutherland test

• Practise a short written answer on a familiar topic in under 15 minutes.
• In the operations round, walk through how you'd troubleshoot step by step.