Amazon publishes its customer service application guide: screening questions, then a work-style assessment based on its Leadership Principles, then a virtual job simulation where you handle customer tasks. Together the two assessments take about 30 minutes to an hour and a half.
Amazon's hiring process, step by step
- 1.Profile and screening questions. Create an account on amazon.jobs and answer questions about location, availability and eligibility.
- 2.Work-style assessment. 10 to 25 minutes rating statements about how you work, built around Amazon's Leadership Principles. Amazon advises not overthinking any one answer.
- 3.Virtual job simulation. 20 minutes to an hour of tasks like the real job, measuring problem solving, prioritising and how you treat customers.
- 4.Offer. Amazon says the exact steps vary by role and country.
From Amazon's own careers site, with details from applicants. Steps vary by country and account, so check the job post. Remote isn't affiliated with Amazon.
Before your Amazon test
- Read Amazon's Leadership Principles, especially Customer Obsession and Ownership, before the work-style assessment.
- In the simulation, deal with the most urgent customer first and check the account before answering.
Updated 26 October 2026