Remote
Sign inSign up free

{TELUS Digital hiring}

TELUS Digital assessment test: how it works and how to practise

How TELUS Digital (TELUS International) hires for customer service: each step, the tests it uses, how to prepare, and a free AI mock customer to practise on.

TELUS Digital (formerly TELUS International) usually screens support applicants with an English test, often Versant with a recorded speaking part, and places you on an account by your English level. HR and operations interviews follow.

TELUS Digital's hiring process, step by step

  1. 1.Application. Apply for a specific site or remote role.
  2. 2.English test. Applicants report an English level test with recorded speaking, often Versant; your level can decide which account you're offered.
  3. 3.Aptitude or work-style questions. Some sites add reasoning or work-style questions.
  4. 4.HR and operations interviews. Background, the role and customer scenarios.

From recent applicant reports; TELUS Digital doesn't publish one process for every country. Steps vary by country and account, so check the job post. Remote isn't affiliated with TELUS Digital.

Before your TELUS Digital test

  • Use a quiet room and a decent headset for the recorded speaking part.
  • Be wary of anyone selling 'exam answers': the tests change and those files are not real.

Updated 26 October 2026

{Practise the role-play}

Free mock customer practice.

Pick a customer

Up to 6 repliesScored out of 100Free, no account needed

{Other employers}

How other companies hire.

Amazon Customer ServiceSutherlandFoundeverTTECMajorelTeleperformanceConcentrix

{Ready for the real thing?}

Take the free customer service assessment.

Scored by our team, with your result and feedback sent by email. Then apply to hand-picked remote jobs paid in US dollars.

Take the assessment Browse jobs

{Questions}

Good to know.

How do I prepare for the TELUS Digital assessment?

Learn each step above, then practise the interview role-play with the free AI mock customer on this page: it plays an upset customer and scores how you handle them. For the typing and English steps, use the free typing test and English level test.

Can I get the real TELUS Digital test answers?

No, and be careful with anyone selling "TELUS Digital test answers": the real tests change and those files aren't genuine. Knowing each step and practising the role-play is what actually helps.

Does TELUS Digital's process change by country?

Yes. Steps and tests differ by country, site and the account you'd work on, so always check the job post and what your recruiter tells you.