English Customer Service Representative – Travel (GDS)

AtainVerified company

On-site — Maadi, Cairo, Egypt

Pay

$2/hr

Job type

Full-time · On-site

Hours

Flexible

Location

Maadi, Cairo, Egypt

EnglishEntry level

About the role

English-speaking customer service role for a travel account, based on-site in Maadi, Cairo, handling mostly chat and email with about 10% voice support. It requires C1 English and at least six months of call center experience with GDS, with 24/7 rotational shifts and transport after 9 PM.

What you'll do

Handle customer service for a travel account
Provide chat and email support
Provide voice support for about 10% of interactions
Use GDS systems

What you'll need

English at C1 level
Minimum 6 months of call center experience
GDS experience is a must
Ability to work on-site in Maadi, Cairo
Availability for 24/7 rotational shifts

Skills

GDSEnglish C1Chat supportEmail supportVoice supportCustomer service

Benefits

Transportation after 9 PMDoor-to-door transport for femalesEGP 20,000 net salary including KPIs

About Atain

Atain is an international travel-services and customer experience company. Its Egypt team in Technology Park, Maadi hires English and French bilingual agents with GDS (Amadeus etc.) travel experience.

BPO / Customer Experience1001-5000 employeesHQ: United States

More about Atain