Part Time ‑ Chat Support

oworkersVerified company

On-site — Maadi, Cairo, Egypt

Pay

$1.5/hr

Job type

Part-time · On-site

Hours

Flexible

Location

Maadi, Cairo, Egypt

EnglishEntry level

About the role

Part-time chat support role for a BPO in Maadi, Cairo, focused on helping financial-services clients through chat and email. It requires fluency in English and on-site work in Cairo, with Intercom experience and complaint handling listed as advantages.

What you'll do

Access and review client information
Communicate with customers
Record internal notes
Categorize and escalate cases
Follow up on customer issues
Update data under CUSP wealth documented instructions
Stay informed about market trends and regulations

What you'll need

Fluency in English
Customer support experience via chat and email
Intercom experience is an advantage
Complaint handling is an advantage
Strong interpersonal and communication skills
Ability to explain financial concepts clearly
Ability to work on-site in Cairo
Manage multiple client relationships

Skills

Chat supportEmail supportIntercomComplaint handlingCustomer communicationCase escalationData updatingFinancial concepts

About oworkers

oworkers is an offshore outsourcing (BPO) provider offering multilingual customer support, back-office and data services, with a delivery center in Maadi, Cairo.

BPO / Customer Experience501-1000 employeesHQ: Cairo, Egypt

More about oworkers