No longer accepting applications
This role closed on 20 October 2026. The open roles below are taking applicants.
customer experience Supervisor
Hybrid — Maadi, Cairo, Egypt
Pay
$2/hr
Job type
Full-time · Hybrid
Hours
Flexible
Location
Maadi, Cairo, Egypt
About the role
Supervise daily customer experience operations across calls, WhatsApp, email and tickets for a digital health provider. The role is office-based in Maadi, Cairo, and involves coaching staff, handling escalations and improving NPS/CSAT.
What you'll do
- Daily queue control and shift coverage
- Handle escalations across calls, WhatsApp, email and tickets
- Supervise and coach support specialists and receptionists
- Enforce SOPs, privacy standards and audit-ready documentation
- Handle complaints and service recovery
- Coordinate clinical routing with clinical and medication teams
- Report KPIs and implement approved process improvements
What you'll need
- Bachelor's degree in business, healthcare administration, communications or related field
- 3–5 years in healthcare/customer operations or contact centres
- 1–2 years of team leadership or supervisory experience
- Professional working English
- Experience with ticketing, scheduling, messaging and telephony platforms
- Confidential member data and PHI handling
Skills
Benefits
About HealPath
HealPath bridges the gap to quality primary-care services in Egypt, with doctors available through its telehealth channels. Its Maadi team handles customer support and customer experience.
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No longer accepting applications. The details above are kept for reference.