English Technical Support Representative
SutherlandVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Cairo, Egypt
About the role
Full-time on-site customer service role in Cairo handling customer inquiries, resolving issues, and maintaining satisfaction by phone. It is open to fresh graduates and dropouts, requires B2/C1 English, and requires flexibility for night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication
- Maintain high levels of customer satisfaction
- Resolve customer issues
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and customer support skills
- Ability to enhance customer satisfaction and customer experience
- Problem-solving, active listening, and attention to detail
- Flexibility with night and overnight shifts
- Customer-facing experience is a plus
- Familiarity with CRM tools is a plus
- Professional phone etiquette is a plus
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.