Chat support Specialist with German and English ‑ Varna, Bulgaria
SutherlandVerified company
Varna, Bulgaria
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Varna, Bulgaria
About the role
Chat and email customer support role for German and English speakers at Sutherland's Varna office, with occasional outbound callbacks. It offers a permanent contract, paid training, health and life insurance, and relocation support to Varna.
What you'll do
- Handle customer inquiries primarily via chat and email
- Document all customer interactions and cases in the CRM
- Follow communication guidelines and internal processes
- Escalate complex or sensitive cases to appropriate teams
- Work efficiently across multiple systems simultaneously
- Make occasional outbound callbacks if required
What you'll need
- Native-level German (C1–C2)
- Good English skills (minimum B2)
- Excellent written and verbal communication
- Strong computer literacy and technical aptitude
- Detail-oriented, reliable, and well-organized
- High school education or above
- Previous customer service experience is an advantage
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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