IT Service desk support
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
IT service desk role in 6th of October City, Egypt, providing technical support to clients and internal employees by phone, email, and ticketing system. It is a full-time on-site position requiring 2+ years of similar experience and strong Windows/Mac and Office 365 troubleshooting skills.
What you'll do
- Respond to support requests via phone, email, or ticketing system
- Troubleshoot hardware, software, and network issues
- Escalate complex issues to team members or vendors
- Install, configure, and maintain IT equipment
- Perform routine maintenance and updates on IT systems
- Create and maintain user accounts and permissions
- Provide training and support on IT systems
- Document and track support requests and resolutions
What you'll need
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in a similar role
- Strong knowledge of Windows and Mac operating systems
- Experience with Microsoft Office 365
- Knowledge of networking concepts and troubleshooting
- Excellent communication and customer service skills
- Ability to work independently and in a team
- Strong problem-solving and analytical skills
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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