Back Office Customer Care Associate

This is a full-time back office customer care role in Kingston, Jamaica, handling customer orders by phone and email. It requires onsite training/work and flexible weekly shift availability, and offers paid training plus health and life insurance.

• Process, expedite, and follow up on orders
• Handle incoming and outgoing customer calls
• Process customer emails within SLA
• Manage and coordinate customer care activities
• Escalate issues to relevant managers
• Recommend customer care process improvements
• Review customer accounts before order actions

• Minimum 3-4 CXC/GCE subjects including English, or US high school diploma/GED
• Valid government-issued ID, TRN, and NIS card
• Flexible availability for any day and assigned shift, including weekends and holidays
• Able to train and/or work onsite
• Customer service experience preferred
• Excellent verbal and written communication
• Basic Microsoft Office experience
• Pass criminal background check and drug test as needed

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.