Service Desk Engineer
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time on-site Service Desk Engineer role in Cairo handling IT support tickets, end-user troubleshooting, account administration, and Microsoft 365 support. It requires computer science or engineering graduates studying CCNA and MSCA and follows ITIL practices and SLAs.
What you'll do
- Serve as first point of contact for IT support requests
- Log, categorize, prioritize, and resolve incidents and service requests
- Troubleshoot end-user hardware, operating systems, and business applications
- Create, modify, and deactivate user accounts in Active Directory
- Support Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint
- Monitor IT systems and report alerts or performance issues
- Escalate complex issues to L2/L3 teams while maintaining ownership
- Maintain documentation and contribute to the service desk knowledge base
What you'll need
- Computer Science or Engineering graduate
- Studying CCNA & MSCA
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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