Chat Support Specialist with Romanian and English ‑ Varna, Bulgaria

A chat and email support role in Varna, Bulgaria, answering Romanian- and English-speaking customers, documenting cases in a CRM and escalating complex issues. It is office-based with a gross monthly base salary of €1,483 plus performance bonuses and relocation support for people moving to Varna.

• Support customers mainly via chat and email
• Provide clear, professional and timely solutions
• Document customer interactions in the CRM system
• Follow established procedures and quality standards
• Escalate more complex cases to the relevant teams
• Work with multiple systems and platforms simultaneously

• Romanian – C2 / native level
• English – B2
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• Ability to multitask and follow processes accurately
• Previous customer support experience is an advantage
• Willingness to work on shifts
• Office-based in Varna, Bulgaria

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.