Taking applicationsChat / Email·Posted 8d ago
Customer Service Team Lead
Promenade GroupVerified company
Remote
Pay
$22–$25/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishLead level
About the role
Promenade is hiring a remote Customer Service Team Lead to oversee eight offshore support representatives and handle complex customer inquiries. The full-time role pays $22–25 per hour and includes performance coaching, process improvement, and cross-department collaboration.
What you'll do
- Lead and motivate 8 offshore customer support representatives
- Handle complex customer inquiries and troubleshoot issues
- Monitor team performance, set goals, and provide coaching
- Streamline processes and improve team efficiency
- Collaborate with other departments
- Analyze customer issues and implement solutions
- Help customers and partners use Promenade products
What you'll need
- Natural people person and relationship builder
- Passionate about small businesses and startups
- Tech savvy with support/sales tools
- Excellent written and phone communicator
- Friendly, optimistic, and caring demeanor
- Able to work under pressure and tight deadlines
- Customer service or customer support experience
- Phone, email, and/or chat support experience
Skills
Customer supportTeam leadershipPerformance managementProcess improvementTroubleshootingZendesk/Salesforce/ConfluenceWritten and phone communicationProblem-solving
Benefits
Equity/stock optionsHealth insuranceTransportation coverageSnacks and catered lunchesEquipment providedCareer growth
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Applications close on 18 November.