Taking applicationsChat / Email·Posted 8d ago
Mid‑Market Customer Success Manager ‑ Americas
AshbyVerified company
Remote - US
Pay
$53–$77.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishMid level
About the role
This role is a mid-market Customer Success Manager at Ashby, supporting B2B SaaS customers through adoption, product training, and strategic guidance. It is a US-based remote full-time role with a salary range of $110K–$161K plus equity, managing a portfolio of about 60 mid-market accounts.
What you'll do
- Drive customer adoption and long-term value realization
- Deliver strategic guidance and partnership reviews
- Conduct product trainings
- Identify opportunities for expanded use cases
- Advocate for customer needs cross-functionally
- Manage a portfolio of about 60 mid-market customers
- Support customers through complex technologies
- Maintain real-time CRM updates
What you'll need
- At least two years of B2B SaaS Customer Success experience
- Experience managing about 60 mid-market customers and over $1.5M ARR
- Experience partnering with Sales, Marketing, Product, Support, and Operations
- Demonstrated product expertise in previous Customer Success roles
- Experience with technically complex products
- Strong clear communication skills
- Detail-oriented follow-up and internal operations
- Ability to move fast and prioritize effectively
Skills
B2B SaaS customer successCustomer adoptionStrategic guidanceProduct expertiseCross-functional collaborationData analysisClear communicationPrioritization
Benefits
Paid time offPaid family leaveStock optionsEquipment/software budgetEducation budget10-year exercise window
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Applications close on 18 November.