Technical Support Agent
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Technical Support Agent at RayaCX in Cairo, providing phone, email, and chat technical support and troubleshooting for customers. Requires a relevant bachelor's degree, 2+ years of technical support experience, English fluency, and flexible availability; the role is on-site in 6th of October City, Egypt.
What you'll do
- Provide technical support via phone, email, and chat
- Troubleshoot and resolve technical issues
- Document customer interactions in CRM
- Collaborate on complex technical issues
- Educate customers on product features
- Escalate priority issues
- Meet customer satisfaction and resolution metrics
What you'll need
- Bachelor's degree in Computer Science, IT, or related field
- 2+ years of technical support or similar experience
- Strong technical skills
- Excellent communication and problem-solving skills
- Customer-oriented mindset
- Experience with CRM/customer service software
- Fluent in English
- Flexible availability including weekends and holidays
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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