Senior Associate ‑ IT Helpdesk (Chennai)

This is a first-level IT helpdesk role handling calls and tickets for internal employees, covering Windows, MS Office, hardware, and Active Directory issues. The posting is listed for Chennai, India and requires night shifts, with no remote or pay details stated.

• Serve as point of contact for technical issues and requests
• Handle calls and tickets within service levels
• Drive tickets to closure on time
• Document service desk interactions
• Perform Active Directory user management
• Update management on major outages
• Assist internal customers over the phone

• Excellent verbal and written communication
• Windows OS troubleshooting knowledge
• MS Office application knowledge
• Basic hardware troubleshooting
• Willingness to work night shifts
• Phone support for internal customers
• Active Directory understanding
• Graduate in any stream

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.