Taking applicationsChat / Email·Posted 8d ago
Product Support Specialist ‑ Australia
AshbyVerified company
Australia
Pay
$30–$35/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Australia
EnglishMid level
About the role
A full-time product support role at Ashby for candidates based in Australia, focused on resolving complex SaaS support tickets and guiding customers through detailed workflows. It stands out for deep technical troubleshooting across SMB to enterprise customers, plus project work such as enablement and workflow automation.
What you'll do
- Resolve complex customer support tickets
- Troubleshoot integrations and configuration issues
- Guide customers through workflows and best practices
- Communicate technical issues clearly
- Escalate issues appropriately
- Create technical enablement for the support team
- Develop workflow automation
- Improve support processes
What you'll need
- Based in Australia or APAC region
- Own complex SaaS troubleshooting end to end
- B2B support from SMB to enterprise
- Explain technical issues concisely
- Systematic thinking and strong ownership
- Work well in asynchronous environments
- Strong attention to detail and customer empathy
- Not primarily CSM, account management, or onboarding
Skills
SaaS troubleshootingTechnical integrationsConfiguration troubleshootingWorkflow automationCustomer communicationB2B supportAsynchronous collaborationProduct expertise
Benefits
Paid time offEquipment providedPaid family leaveStock optionsEducation stipend
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Applications close on 18 November.