IT Service desk
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
RayaCX is hiring an IT Service Desk Specialist in 6th of October City, Egypt to provide first-line technical support to clients by phone, email, or chat. The full-time on-site role requires troubleshooting hardware, software, and network issues and 2+ years of technical support experience.
What you'll do
- Act as first point of contact for IT issues
- Provide technical support by phone, email, or chat
- Troubleshoot hardware, software, and network issues
- Escalate complex issues to appropriate teams
- Document support activities in ticketing system
- Communicate issue status to clients
- Improve IT service desk processes
- Train clients on systems and applications
What you'll need
- Bachelor's degree in Computer Science, IT, or related field
- 2+ years in technical support, preferably service desk
- Knowledge of Windows and Mac operating systems
- Experience troubleshooting network connectivity
- Familiarity with IT service management tools
- Excellent communication and customer service skills
- Ability to work independently and in a team
- Strong problem-solving and analytical skills
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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