Taking applicationsChat / Email·Posted 8d ago
Customer Service Representitive
Promenade GroupVerified company
Remote
Pay
$16–$20/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishEntry level
About the role
A full-time remote Tier 1 customer service role supporting BloomNation customers and floral partners by phone and email. Pay is USD 16–20 per hour; the posting does not state a location restriction.
What you'll do
- Provide friendly Tier 1 support by phone and email
- Listen to inquiries, diagnose issues, and offer solutions
- Escalate complex technical issues to engineering
- Advocate for customers and ensure a good experience
- Identify trends and suggest support improvements
- Help customers and partners use the platform
What you'll need
- Friendly and caring demeanor
- Passion for supporting small businesses
- Tech-savviness
- Exceptional written and phone communication
- Spanish speaking is a plus
- Grace under pressure
- Previous customer-facing experience valued
Skills
Phone and email supportTier 1 troubleshootingIssue escalationSalesforce or similar support toolsClear communicationEmpathyProduct expertiseSpanish (plus)
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Applications close on 18 November.