Automotive Customer Support Advisor

RayaCX is hiring an Automotive Customer Support Advisor to handle customer inquiries, complaints and escalations by phone, email and chat for automotive brands. It is a full-time, on-site role in 6th of October City, Egypt, offering training, paid time off and career advancement.

• Respond to customer inquiries via phone, email and chat
• Provide accurate information about automotive products and services
• Resolve customer complaints and issues
• Escalate complex or unresolved issues to the appropriate department or supervisor
• Maintain product knowledge and stay updated on industry trends
• Collaborate with team members and other departments to improve support processes
• Meet and exceed performance metrics such as customer satisfaction and response time
• Identify and report recurring issues or trends

• High school diploma or equivalent; Bachelor's degree a plus
• Previous customer service experience, preferably automotive
• Excellent verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Proficient with customer support software and tools
• Familiarity with automotive products and services
• Ability to work in a fast-paced environment
• Strong attention to detail and accuracy

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.