Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager (CSM)
Promenade GroupVerified company
Remote
Pay
$29–$38.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishEntry level
About the role
A remote customer success manager role at Promenade/BloomNation owning a book of floral business clients, focused on retention, product adoption and support via email and phone. It offers a fully remote setup with equipment, health coverage and equity, and asks for at least one year of customer success experience.
What you'll do
- Own a book of business and ensure clients receive value
- Maintain high retention and build trust with clients
- Drive adoption of POS system and dashboard features
- Identify upsell and expansion opportunities
- Handle support requests via email and phone
- Triage, diagnose and escalate bugs to engineering
- Advocate for partners and resolve issues timely
- Identify trends and improve support processes
What you'll need
- At least 1 year in Customer Success with retention ownership
- Empathetic, driven and comfortable with ambiguity
- Works well under pressure
- Strong written and phone communication
- Tech savvy with sales/support tools
- Relationship builder
- Customer-facing mindset
- Spanish bilingual is a plus
Skills
Customer retentionRelationship buildingUpselling and expansionEmail and phone supportTechnical troubleshooting and escalationProduct adoptionSalesforce and ConfluenceCommunication
Benefits
Career growthEquity/Stock optionsHealth insuranceEquipment providedFully remoteHome-office supplies provided
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Applications close on 18 November.