Product Support Specialist ‑ EMEA
AshbyVerified company
United Kingdom Germany Ireland Madrid Czech Republic Poland Barcelona Spain Netherlands London France Hungary
Pay
$38–$49/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United Kingdom Germany Ireland Madrid Czech Republic Poland Barcelona Spain Netherlands London France Hungary
About the role
Product Support Specialist at Ashby handling complex SaaS troubleshooting and customer communication for B2B customers across Europe. The role is full-time with a Tuesday–Saturday or Sunday–Thursday schedule that includes one weekend day and offers equity alongside a £59.5K–£76.5K salary range.
What you'll do
- Own complex SaaS troubleshooting from first report through resolution
- Troubleshoot sophisticated integrations
- Guide customers through detailed workflows and best practices
- Work closely with customers every day
- Create technical enablement for the Support Team
- Develop workflow automation to improve team cohesion and efficacy
- Balance investigation, customer communication, and escalation quality
What you'll need
- Comfortable owning complex SaaS troubleshooting
- Can explain technical issues concisely
- Systematic thinker with strong ownership in asynchronous environments
- B2B support experience across SMB to enterprise
- Delights customers with thorough, clear, empathetic responses
- Can balance investigation, communication, and escalation in a fast-moving environment
- Not primarily customer success management, account management, or onboarding
- Available for a Tuesday–Saturday or Sunday–Thursday schedule with one weekend day
Skills
Benefits
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Applications close on 18 November.