Taking applicationsChat / Email·Posted 8d ago
Founding Customer Success Manager ‑ APAC
AshbyVerified company
Australia Singapore South Korea Philippines Japan
Pay
$45–$63.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Australia Singapore South Korea Philippines Japan
EnglishSenior level
About the role
Ashby is hiring its first APAC Customer Success Manager to own about 20 strategic enterprise customers and drive product adoption, customer health, and value realization. The remote-first role requires deep B2B SaaS customer success experience, technical product expertise, and up to 10% travel in APAC.
What you'll do
- Own ~20 strategic APAC customers exceeding $2m ARR
- Oversee adoption, customer health, and value realization
- Build multi-threaded senior stakeholder relationships
- Tailor configuration, workflows, and training
- Partner with Sales, Product, Support, Services, Operations
- Advise customers on best practices
- Use data and signals to assess adoption and risk
- Help define APAC customer success playbooks
What you'll need
- 5+ years Customer Success in B2B SaaS preferred
- Experience supporting Enterprise or Strategic customers
- Manage strategic book ~$2m ARR
- Remote-first with up to 10% APAC travel
- Technical depth with configurable products
- Change management experience
- Comfortable as first CS hire in APAC
- Clear and precise communication
Skills
B2B SaaS customer successEnterprise/strategic account ownershipProduct configuration and workflowsChange managementData-driven customer healthTechnical troubleshootingStakeholder relationship managementCRM hygiene
Benefits
Paid time offEquipment/software budgetEducation budgetPaid family leaveStock options10-year exercise window
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Applications close on 18 November.