Technical Support Representatives
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Technical support role based in Cairo, handling customer technical issues through multiple communication channels. It is an on-site job with rotational shifts, open to graduates and dropouts with English B2 or above and a maximum age of 40.
What you'll do
- Provide technical support through different communication channels
- Troubleshoot and resolve technical issues
- Identify customer needs and provide accurate solutions
- Ensure high customer satisfaction and professional service
- Document customer interactions and technical issues
- Follow company procedures and quality standards
- Escalate complex technical issues when required
What you'll need
- English level B2 or above
- Graduates and dropouts welcome
- Maximum age 40 years old
- Willing to work on-site
- Flexible with rotational shifts
- Good communication and problem-solving skills
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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