Taking applicationsChat / Email·Posted 8d ago
Product Support Specialist ‑ Americas
AshbyVerified company
Remote - US Remote - Canada
Pay
$33.5–$50/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US Remote
Open to people in the United States
EnglishMid level
About the role
Product Support Specialist at Ashby providing technical support for a complex SaaS hiring platform, including troubleshooting integrations and guiding customers through workflows. It is a full-time remote role open to candidates in the US or Canada, with annual pay of $70,000–$104,250 plus equity.
What you'll do
- Own complex SaaS troubleshooting from first report through resolution
- Isolate configuration issues and reproduce ambiguous behavior
- Guide customers through detailed workflows and best practices
- Communicate technical issues clearly and concisely
- Balance investigation, customer communication, and escalation quality
- Work on projects to improve support team workflows
What you'll need
- Comfortable owning complex SaaS troubleshooting
- Can explain technical issues clearly to different audiences
- Think systematically and operate with strong ownership in asynchronous environments
- Delight customers with thorough, clear, and empathetic responses
- Experience with B2B support across SMB to enterprise
Skills
Complex SaaS troubleshootingTechnical communicationSystematic thinkingAsynchronous collaborationB2B customer supportCustomer empathyWorkflow automation
Benefits
Unlimited PTOPaid family leaveEquipment budgetEducation budgetHealth insurance (US)Stock optionsRemote work
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.