Taking applicationsChat / Email·Posted 8d ago
Strategic Customer Success Manager ‑ EMEA
AshbyVerified company
Remote - European Union
Pay
$33.5–$72/hr
Job type
Full-time · Remote
Hours
Flexible
Location
European Union
EnglishSenior level
About the role
Ashby is hiring a Strategic Customer Success Manager for EMEA/EU to manage about 20 large enterprise accounts worth over $2m in total ARR. The role focuses on product adoption, customer health, and consultative partnerships with complex, configurable SaaS products, and it does not include variable pay.
What you'll do
- Own ~20 strategic enterprise customers exceeding $2m ARR
- Drive product adoption, customer health, and long-term value
- Build multi-threaded relationships with enterprise stakeholders
- Tailor product configuration and training to customer needs
- Collaborate with Sales, Product, Support, and Operations
- Iterate on strategic customer playbooks and processes
- Advocate customer needs internally
- Maintain timely, accurate CRM updates
What you'll need
- 5+ years of B2B SaaS customer success experience
- Experience supporting enterprise customers on complex, configurable products
- Track record improving product adoption and customer outcomes
- Experience with multi-threaded relationships and customer health ownership
- Cross-functional collaboration with Sales, Product, Support, Operations
- Strong communication and simplification of complex topics
- Detail-oriented with timely follow-ups and CRM accuracy
- Curiosity about technically complex products
Skills
Customer successB2B SaaSEnterprise accountsProduct adoptionAccount healthCross-functional collaborationCRM hygieneData-driven analysis
Benefits
Paid time offHealth insuranceEquipment providedStock optionsPaid family leaveEducation budget
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Applications close on 18 November.