Customer Experience Associate
PassportVerified company
Remote — Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Egypt
About the role
Email and chat support for shoppers tracking international packages from brands like Rhode and GORUCK: trace shipments, resolve delivery concerns and keep customers calm. About 150 tickets a week (up to 250 in peak season). Remote in Egypt; 1+ year customer-facing experience.
What you'll do
- Help customers with tracking questions via email and chat
- Track and trace shipments across borders
- Resolve shipping concerns using SOPs and judgment
- Handle ~150 tickets a week (up to 250 in Nov–Dec)
- Escalate complex issues to internal teams
- Meet CSAT and response-time goals
What you'll need
- 1+ year in a customer-facing role (startup support ideal)
- Clear, warm written and spoken English
- Patient with frustrated customers
- Comfortable across multiple systems
- Happy with evolving processes
Skills
Benefits
About Passport
Passport helps direct-to-consumer brands sell internationally, with expertise in cross-border shipping. Brands like Carpe, OneSkin, Rhode, GORUCK and Wildflower Cases use its logistics network, Shopify integrations and portal to scale globally. Its customer experience team supports shoppers tracking international orders by email and chat.
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Applications close on 13 November.