Taking applicationsChat / Email·Posted 8d ago
Product Support Specialist ‑ APAC
AshbyVerified company
Singapore South Korea Philippines Japan
Pay
$30–$36/hr
Job type
Full-time · Remote
Hours
APAC hours
Location
Singapore South Korea Philippines Japan
EnglishMid level
About the role
Ashby is hiring Product Support Specialists in APAC to troubleshoot complex SaaS issues and communicate with B2B customers. The full-time role includes one weekend day per week and a day shift.
What you'll do
- Own complex SaaS troubleshooting from first report to resolution
- Isolate configuration issues and reproduce ambiguous behavior
- Explain technical issues clearly to different audiences
- Guide customers through workflows and best practices
- Handle sophisticated integration troubleshooting
- Create enablement from engineering input
- Develop workflow automation
- Balance investigation, customer communication, and escalation quality
What you'll need
- Complex SaaS troubleshooting ownership
- B2B support from SMB to enterprise
- Clear and concise technical explanation
- Systematic thinking
- Strong ownership in asynchronous environments
- Curiosity beyond surface answers
- Customer empathy and attention to detail
- Work Tuesday–Saturday or Sunday–Thursday with one weekend day
Skills
SaaS troubleshootingTechnical communicationAsynchronous communicationB2B supportCustomer empathyAttention to detailWorkflow automationSystematic thinking
Benefits
Stock optionsPaid time offPaid family leaveEquipment providedEducation budget
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Applications close on 18 November.