Back‑Office Customer Support Representative
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
This is an on-site, full-time back-office customer support role in 6th of October City, Egypt, focused on data entry, document processing, and administrative support. It also involves handling customer inquiries and complaints, with English and Arabic fluency preferred.
What you'll do
- Perform data entry and document processing
- Manage and maintain databases and records
- Communicate with clients and internal teams
- Organize documents and files
- Provide administrative support
- Handle and resolve customer inquiries and complaints
- Collaborate with team members
- Suggest process improvements
What you'll need
- High school diploma or equivalent
- Back-office or administrative experience
- Strong computer skills and MS Office proficiency
- Excellent communication and interpersonal skills
- Attention to detail and accuracy
- Ability to multitask and prioritize
- Strong problem-solving skills
- English and Arabic fluency preferred
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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