Online Application Customer Service
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
This is an on-site customer service role in Cairo handling email, chat and phone inquiries for online applications. It requires English and Arabic plus at least one year of customer service experience, with flexible scheduling including weekends and holidays.
What you'll do
- Respond to customer inquiries via email, chat and phone
- Provide timely and accurate resolutions
- Collaborate with cross-functional teams to resolve customer issues
- Maintain product knowledge to assist customers
- Monitor and report customer feedback
- Meet performance targets for response time, resolution time and satisfaction
- Keep accurate records of customer interactions
- Stay up to date with industry trends
What you'll need
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Excellent English and Arabic communication skills
- Strong problem-solving and critical thinking skills
- Ability to multitask and manage time effectively
- Proficient in Microsoft Office
- Comfortable using online applications
- Flexible availability including weekends and holidays
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.