Tech Support Associate
SutherlandVerified company
Bogotá, Bogota, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bogotá, Bogota, Colombia
About the role
Tier 1 IT support role handling inbound technical tickets remotely via ServiceNow and remote diagnostic tools. Requires 2+ years of enterprise IT support experience and familiarity with Okta, Google Workplace, Workday, and JAMF.
What you'll do
- Triage and log inbound support requests in ServiceNow
- Provide first-line remote technical support
- Escalate complex issues to Level 2/Level 3 teams
- Conduct remote system health checks and audits
- Assist with remote device setup and configuration
- Push software installations, updates, and repairs
- Track hardware and software assets in ServiceNow
- Create and publish knowledge base articles
What you'll need
- 2+ years enterprise IT customer and application support
- Hands-on ServiceNow experience
- Experience supporting Okta, Google Workplace, Workday, and JAMF
- Foundational networking knowledge
- Excellent oral and written communication
- Project-based work exposure
- Self-motivated and detail-oriented
- Collaborative team experience
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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