Taking applicationsTechnical Support·Posted 14h ago
Technical Support Representative ‑ ACS/Workstations
HPVerified company
United States, Mexico
Pay
$24–$34/hr
Job type
Full-time · On-site
Hours
US hours
Location
United States, Mexico
Open to people in the United States
EnglishSenior level
About the role
A senior technical support role at HP handling complex hardware and software issues for ACS/Workstations customers, including root-cause analysis and mentoring junior staff. It requires roughly 8+ years of support experience and is open only to candidates located in the United States or Mexico, with US pay of $24–$34 per hour.
What you'll do
- Resolve complex hardware and software technical problems independently
- Provide detailed answers on products, features, specifications and repairs
- Proactively guide customers to prevent problems
- Maintain trusted relationships across customer accounts
- Perform root cause analysis of outages and trends
- Coordinate departmental work and identify process improvements
- Lead and assign responsibilities for complex requests
- Mentor and guide lower-level roles
What you'll need
- High school diploma/GED or equivalent experience
- Typically 8+ years of related work experience
- Experience in remote or telephone support and customer environments
- Strong technical troubleshooting knowledge
- Effective communication and customer centricity
- Position located in the United States or Mexico
Skills
Active DirectoryMicrosoft Windows 10Microsoft Office 365ServiceNowLinuxComputer hardwareHelp desk supportScripting
Benefits
Health insuranceDental insuranceVision insurancePaid time off13 paid holidaysPaid parental leaveLife insuranceFlexible spending account
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