Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager ‑ LATAM
DataSnipperVerified company
Mexico City
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Mexico City
EnglishSpanishMid level
About the role
Customer success manager role for DataSnipper’s LATAM audit customers, combining account ownership with audit domain expertise. It requires English and Spanish fluency and is based in Mexico City, covering onboarding, QBRs, health monitoring, and renewals.
What you'll do
- Serve as a trusted audit advisor to LATAM audit teams
- Run audit-focused onboarding and training sessions
- Monitor account health and escalate risks
- Build audit-grounded success plans
- Communicate ROI and run QBRs
- Identify expansion opportunities and support Sales
- Share audit insights cross-functionally
- Maintain portfolio data in internal systems
What you'll need
- Audit domain credibility
- Experience in Customer Success, Account Management, or similar B2B SaaS client-facing role
- Professional fluency in English and Spanish
- Ability to design audit-specific enablement
- Reliable independent execution
- Data-driven approach with CS and CRM tools
- Clear communication across audit and CS contexts
- Ownership mindset and collaborative spirit
Skills
Audit domain expertiseCustomer successAccount managementOnboarding and trainingQBRsHealth monitoringRenewalsCRM and CS tools
Benefits
Paid time offPension fundSocial SecurityFlexible organizationCareer growthInternational working environment
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.