Taking applicationsChat / Email·Posted 14h ago
French Bilingual: Content Processing Specialist (Customer Service/Content Moderation) (Marrakesh)
BrickBrandsVerified company
Marrakesh, Morocco
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Marrakesh, Morocco
EnglishFrenchMid level
About the role
Remote bilingual French/English specialist role focused on social media content moderation and customer support for client brands. The job involves handling public comments, DMs, CRM cases, billing/access troubleshooting, and escalation while working rotating 8-hour shifts.
What you'll do
- Respond to public comments with brand tone
- Manage DMs and private support conversations
- Use CRM to review customer history and document cases
- Support account, login, billing, refund, and cancellation needs
- Provide product guidance and basic technical troubleshooting
- Use AI-assisted drafting tools safely and accurately
- Follow escalation paths for high-risk or VIP issues
- Maintain consistent quality across shifts
What you'll need
- High School Diploma or equivalent
- 2+ years in social care, community management, CX, or digital customer service
- Strong verbal and written communication
- Comfort with billing, subscriptions, access, and troubleshooting
- Fluent in English
- Near-native fluency in French
- Knowledge of social media platforms
- Stable internet and suitable home work environment
Skills
French fluencyEnglish fluencySocial media moderationCustomer supportCRM usageContent classificationEscalation handlingAI-assisted drafting
Benefits
100% remote positionContinuous learningCompetitive compensation based on locationWork with innovative brandsDiverse global teamFeedback and suggestions welcomed
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