Taking applicationsTechnical Support·Posted 14h ago
Remote Tech Support Specialist
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Philippines
EnglishMid level
About the role
Tier 1 technical support role for a US healthcare technology company, handling API integration tickets and inbound calls from US clients. It is fully remote but limited to candidates in the Philippines, with a PST Sunday-to-Thursday schedule and a Zendesk-to-Salesforce migration underway.
What you'll do
- Review client-submitted API payloads and requests
- Run first-line troubleshooting and guide clients
- Classify issues as bug, user error, or configuration problem
- Package complete context and replication steps for Tier 2
- Manage 20–30 tickets daily with written responses
- Handle about 10 inbound calls per day
- Support Zendesk to Salesforce migration
- Maintain ticket hygiene and accurate statuses
What you'll need
- 3+ years in customer or technical support
- API or integration troubleshooting experience
- 6+ months active Salesforce use
- Experience managing 20+ tickets daily
- US-based inbound phone support experience
- Experience through platform migration or process changes
- C1+ English for live phone support
Skills
API troubleshootingSalesforceZendeskTicketing systemsInbound phone supportTechnical triageCustomer communicationHIPAA compliance
Benefits
Remote workPaid time offHealth insuranceTeam incentivesMentorshipLearning and developmentGlobal networking
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