Customer Service Representative ‑ MY

Full-time on-site customer service role in Alexandria handling customer inquiries and issues by phone with empathy and efficiency. Open to fresh graduates and dropouts with B2/C1 English; night and overnight shift flexibility is required.

• Handle customer interactions with efficiency and empathy
• Address customer inquiries
• Resolve customer issues
• Provide tailored solutions to meet customer needs
• Maintain high customer satisfaction
• Ensure a positive customer experience
• Use effective communication and professional phone etiquette

• Fluency in English (B2/C1 level)
• Strong customer service and customer support skills
• Ability to enhance customer satisfaction and customer experience
• Problem-solving and active listening
• Attention to detail
• Customer-facing role experience is a plus
• Familiarity with CRM tools is a plus
• Flexibility with night and overnight shifts

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.