Taking applicationsChat / Email·Posted 8d ago
Customer Success Analyst
insightsoftwareVerified company
India - Hyderabad
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
India
EnglishMid level
About the role
Customer Success Analyst handling at-risk customers, renewals, contract negotiation, and CRM account updates for a software company. The role is based in Hyderabad and requires working from the office on a 5:30 pm–2:30 am India-time shift.
What you'll do
- Handle at-risk customers to prevent churn
- Update customer health information
- Create renewal offers and quotes
- Maintain accurate renewal forecasts
- Negotiate contract terms and pricing
- Update account information in CRM
- Refer expansion opportunities to Sales
- Share customer feedback with internal teams
What you'll need
- Renewals or account management experience in software
- Knowledge of CRM systems, preferably Salesforce
- Experience reviewing and comprehending contract terms
- Ability to work in a fast-paced environment
- Ability to work cross-functionally
- Comfortable in a highly autonomous role
- Strong organizational skills
- Excellent interpersonal and written/oral communication skills
Skills
Renewals managementAccount managementCRM systemsSalesforceContract reviewNegotiationForecastingCross-functional collaboration
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Applications close on 18 November.