Barranquilla | Bilingual Customer Service Specialist I MT

A full-time bilingual customer service role handling phone, chat, and email inquiries and resolving customer issues. It requires B2+ English, a high school diploma, and basic computer and CRM skills, and is listed in Barranquilla, Colombia.

• Provide customer support via phone, chat, or email
• Handle inbound and outbound communications
• Take ownership of customer issues until resolution or escalation
• Document interactions and update customer information
• Identify and escalate complex or sensitive cases
• Maintain confidentiality and handle sensitive information responsibly

• B2+ English communication skills
• High school diploma or equivalent
• Ability to multitask and navigate multiple systems
• Customer-focused mindset
• Attention to detail and accurate data handling
• Basic computer skills (CRM tools, email, spreadsheets)

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.