Financial Call Center Advisor
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time, on-site call center role in Cairo handling incoming customer calls for financial services and instant-transfer products. It requires strong customer service and financial-product knowledge, with flexible hours including evenings and weekends.
What you'll do
- Handle incoming customer calls
- Address inquiries and concerns professionally
- Provide accurate financial product information and guidance
- Escalate complex issues to appropriate departments
- Meet and exceed customer satisfaction metrics
- Stay updated on financial products and industry trends
- Collaborate with team members to improve processes
- Adhere to company policies and procedures
What you'll need
- High school diploma or equivalent
- Bachelor's degree in Business, Finance or related field preferred
- Excellent verbal and written communication skills
- Ability to handle high call volumes
- Strong problem-solving and decision-making skills
- Proficient in computer systems and software applications
- Ability to work flexible hours, including evenings and weekends
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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