CamSur: Hiring Consultant ‑ Customer Service
SutherlandVerified company
Naga, Bicol, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Naga, Bicol, Philippines
About the role
Inbound customer service role handling calls about products and services, payments, and account maintenance, with possible upselling. Based in Naga, Bicol, Philippines, with no remote arrangement stated.
What you'll do
- Answer inbound calls
- Provide customer service to consumers
- Respond to product and service inquiries
- Process payments
- Perform general account maintenance
- Up-sell customers to new products or services
What you'll need
- High school diploma or GED
- Ability to support high volume of inbound calls
- Excellent verbal and written communication skills
- Proficient reading skills
- Multi-tasking across several applications
- Basic PC keyboarding skills
- Basic Microsoft Office experience
- Prior customer service experience preferred
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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