Taking applicationsTechnical Support·Posted 14h ago
IT Support Customer Service (with German)
Base.comVerified company
Poland
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Poland
GermanEnglishMid level
About the role
Remote first-line IT customer support role for an e-commerce platform, requiring German and English. It involves owning customer tickets, troubleshooting with technical teams, and supporting DACH users.
What you'll do
- First line of support for customers and users
- Ensure customer satisfaction with products and features
- Take full responsibility for the ticket
- Diagnose and resolve reported problems
- Cooperate with technical teams to resolve tickets
- Cooperate with DACH Implementation and Onboarding teams
- Develop and update the knowledge base
- Test new functionalities
What you'll need
- Minimum 3 years of experience in the e-commerce sector
- Very good command of German (min. B2+/C1+)
- Good command of English (min. B2)
- Accuracy and attention to detail
- Willingness to constantly expand knowledge
- Highly developed communication skills
- Very good organization of remote work
- Analytical skills
Skills
German B2+/C1+English B2E-commerce experienceAttention to detailCommunication skillsRemote work organizationAnalytical skillsDigital skills
Benefits
Build a global e-commerce brandWork with an international teamProfessional and personal developmentHealth, passion and development benefits
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