English Customer Support (US Account)
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Full-time on-site customer service role in Cairo for Sutherland's English account, handling customer satisfaction and account management. Requires English B2-C1 and flexibility with night, overnight, and rotational shifts; benefits include transportation, social and medical insurance, and KPIs/allowances.
What you'll do
- Ensure customer satisfaction
- Manage customer accounts
- Provide excellent customer service
- Communicate effectively with customers
What you'll need
- English proficiency B2-C1
- Graduates and dropouts only
- Flexibility with night and overnight shifts
- Flexibility with rotational shifts
- Previous similar experience is a plus
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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