Taking applicationsChat / Email·Posted 8d ago
Strategic Customer Success Manager, Federal
HandshakeVerified company
New York, NY Washington, D.C. (United States)
Pay
$81–$101/hr
Job type
Full-time · Remote
Hours
Flexible
Location
New York, NY Washington, D.C. (United States
Open to people in the United States
EnglishSenior level
About the role
A senior customer success role owning federal government accounts for Handshake, covering onboarding, adoption, executive reviews, and account growth. It requires navigating complex federal procurement and multi-stakeholder relationships and is based in the United States.
What you'll do
- Own onboarding and adoption for complex government organizations
- Build relationships across agency hierarchies and contracting officers
- Lead executive business reviews and strategic planning
- Identify expansion opportunities within accounts
- Design and lead training for distributed government teams
- Collaborate with Sales, Product, Engineering, and Support
- Translate federal customer feedback into product insights
What you'll need
- 5+ years managing large enterprise or strategic accounts
- $3M+ ARR responsibility
- Experience with enterprise or federal customers
- Navigate complex procurement and renewal cycles
- Present to senior leaders and executive decision-makers
- Translate product workflows and usage data into business value narratives
- Strong organizational and time management skills
Skills
Enterprise account managementFederal relationship managementExecutive business reviewsData-driven communicationCustomer adoption and expansionGovernment procurementCross-functional collaborationTraining and enablement
Benefits
Paid time offHealth insuranceInternet stipendPaid parental leaveEquity401(k) matchWellness stipendLearning stipend
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Applications close on 18 November.