Taking applicationsChat / Email·Posted 8d ago
Senior Customer Success Manager (French speaking)
FlexeraVerified company
Home-United Kingdom
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Home-United Kingdom
FrenchEnglishSenior level
About the role
A Senior Customer Success Manager role at Flexera covering the French market, owning enterprise accounts and driving renewal, adoption and expansion. It requires bilingual French and English plus strong software/ITAM or consulting domain experience.
What you'll do
- Own enterprise customer portfolio
- Drive value and renewals
- Identify churn risk and mitigation
- Identify upsell/cross-sell opportunities
- Maximize product adoption
- Manage customer escalations
- Build stakeholder relationships
- Lead cross-functional improvement projects
What you'll need
- Bilingual French and English
- Software asset management, customer success or consulting background
- ITAM/FinOps or cloud domain expertise
- Strong customer relationship management
- Cross-functional communication
- Executive communication and negotiation
- Salesforce/Gainsight experience
- Project management with budget ownership
Skills
Customer successAccount managementRenewals and expansionChurn mitigationIT Asset ManagementSoftware license optimizationCRM (Salesforce, Gainsight)Project management
Benefits
Remote work
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Applications close on 18 November.