Team Manager (Italian/Spanish)
SutherlandVerified company
On-site — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
A BPO team manager role in Alexandria overseeing frontline agents' sales validation, coaching, quality and attendance. It requires Italian or Spanish at B1/B2 and 1–2 years of team management experience in the BPO industry, with onsite work in Alexandria.
What you'll do
- Validate agent activities against lead volumes
- Review and approve validated sales
- Reject invalid or incomplete sales
- Conduct weekly one-on-one coaching
- Document coaching and feedback
- Run pre-shift and post-shift huddles
- Own team sales, productivity, quality and attendance
- Manage escalations and action plans
What you'll need
- 1–2 years team management experience in BPO
- Must speak Italian or Spanish at B1/B2
- Ability to coach and develop frontline agents
- B2B sales or customer service experience
- Must work onsite in Alexandria
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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