Technical Customer Support Engineer ‑ EMEA
ClickHouseVerified company
Remote — EMEA
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
EMEA
About the role
First-line technical support engineer for ClickHouse, the open-source analytics database: work tickets, chat, Slack and calls for customers across EMEA, help with pre- and post-sales POCs, and join an on-call rotation. Needs a technical background in databases, SRE or similar.
What you'll do
- Support users and customers via cases, chat, Slack, community and calls
- Meet SLAs as part of global on-call coverage
- Write docs, knowledge base articles and guides
- Help the sales team with technical POCs
- Escalate bugs and close the loop with customers
What you'll need
- Background in SQL databases, OLAP, cloud SaaS or distributed systems
- Previous role as support engineer, DBA, SRE, consultant or similar
- Available for 24x7 rota scheduling
- Strong English communication
- Bonus: ClickHouse, Kafka/Spark, AWS/GCP/Azure
Skills
Benefits
About ClickHouse
ClickHouse builds the open-source column-oriented database for real-time analytics, and ClickHouse Cloud, its managed service. It recently welcomed Langfuse, the open-source platform for LLM tracing, evaluation and observability. The company is globally distributed and remote-friendly, operating in more than 25 countries.
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Applications close on 13 November.