Taking applicationsTechnical Support·Posted 8d ago
Enterprise Technical Support Engineer
NotionVerified company
San Francisco, California (United States)
Pay
$77–$89/hr
Job type
Full-time · Remote
Hours
Flexible
Location
San Francisco, California (United States
Open to people in the United States
EnglishSenior level
About the role
Enterprise technical support role at Notion, solving complex technical issues for large customers and working closely with engineering teams. Based in San Francisco with three onsite days per week; requires 10+ years of technical support experience.
What you'll do
- Provide white-glove support to enterprise customers
- Troubleshoot advanced technical issues across Notion's platform
- Reproduce issues and file bugs with engineering
- Build and scale support processes
- Create internal and customer-facing documentation
- Participate in an on-call rotation
- Manage key performance metrics
- Advise customers on AI tool adoption
What you'll need
- 10+ years in technical support, technical account management, or similar
- Strong understanding of REST APIs
- Knowledge of OAuth, SAML, and SCIM
- Troubleshoot desktop applications on Windows and macOS
- Analyze server and client application logs
- Mentor junior team members
- Strong written and verbal communication
- Balance user expectations with policies and compliance
Skills
REST APIsSingle Sign-On (OAuth, SAML, SCIM)Windows and macOS troubleshootingLog analysisDebuggingAI tool adoptionTechnical documentationCross-functional collaboration
Benefits
EquityCompetitive cash compensationBenefits
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Applications close on 18 November.