Advisor I, Mandarin Chat Support
ConcentrixVerified company
Cyberjaya, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cyberjaya, Malaysia
About the role
A Mandarin-language chat support advisor role handling customer inquiries, resolving routine product or service issues, and documenting interactions against KPIs. The posting lists Cyberjaya, Malaysia as the location and does not state a remote arrangement.
What you'll do
- Greet customers courteously and professionally
- Clarify customer requirements and probe for understanding
- Resolve routine customer problems using decision-support tools
- Listen attentively and demonstrate empathy
- Maintain basic knowledge of client products and services
- Document accounts and track information in call tracking database
- Respond to inquiries or refer customers to published materials or senior staff
- Offer additional products and/or services
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Skilled in multitasking and adapting to change quickly
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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