Bilingual Italian/English Customer Care Specialist (back office)
TaskUsVerified company
Thessaloniki, Greece
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Thessaloniki, Greece
About the role
A full-time bilingual Italian/English customer care role at TaskUs in Thessaloniki, handling technical customer assistance by voice, chat, and email. It requires prior customer support experience and strong communication skills, with benefits including internal mobility and professional growth.
What you'll do
- Provide customer service on calls
- Assist customers via voice, chat, and email
- Resolve technical customer issues
- Take part in department initiatives
- Provide feedback and updates
- Support colleagues and team development
- Communicate clearly in written and verbal formats
What you'll need
- Bilingual Italian (B2/C1) and English (B2)
- Customer support or technical support experience
- Help desk or IT experience
- Strong written and oral communication
- Work independently and in a remote team
- Adaptable to process and information changes
- Willing to undergo background screening
- Email and phone customer communication experience with Microsoft Office knowledge
Skills
Benefits
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
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